- Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, friends, stop imagining conflicts
 - passer v boss, or employees
 - Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
 - Use differences of opinion and conflicts constructively, leading to growth and creativity
 - Use proven strategies and powerful communication skills to prevent and manage conflict
 - Identify warning signs and prevent or minimize conflict before it starts
 - Know your conflict management style and how to improve your reactio
 

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