- Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, friends, stop imagining conflicts
- passer v boss, or employees
- Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
- Use differences of opinion and conflicts constructively, leading to growth and creativity
- Use proven strategies and powerful communication skills to prevent and manage conflict
- Identify warning signs and prevent or minimize conflict before it starts
- Know your conflict management style and how to improve your reactio
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